Returns
Returns policy
You can return your item after receiving the item within 30 Days.
The buyer pays for all return costs including import duties and taxes unless the item has a defect not shown in the listing or the item is not as described in the listing and the customer has not been notified ahead of shipment.
If the item is faulty or not correct to the original order, then please select this in the return menu and you will be given a postage-paid return label or other means of return. If you are unsure about this, then please contact us for guidance about returns and we will do our best to assist you. Buyers who falsely select the return reason faulty / not as described will be reported to eBay for abuse of the returns policy and postage costs may be deducted from the refund.
To request a return please open a return request in your eBay account for the item (s) you wish to return.
To do that follow the steps below in your eBay account:- On the top right locate My eBay, click Summary.
- On the left margin, click Purchase Summary.
- Find the item in your purchase history.
- Click the More Actions tab.
- Choose Return this Item.
- Choose return reason
We recommend that you send the parcel using a tracked delivery service as we cannot refund items if they are lost in the post.
Please enclose the form that accompanied your order or a short note stating the item number, your eBay ID, and why you are sending us the return.
If your return is a reimport into the EU it may incur customs charges as part of your return. Customers are responsible for returning any items and paying any associated costs and the parcel has to be sent as ´Duties and Taxes Paid.
We cannot accept parcels that incur duty without recovering the duty from you. In case we need to pay and clear customs on your behalf, we will send you an invoice for the customs clearance – this should not exceed EUR 10.99, if this is not paid by you it could result in the item being returned to you.
Once we have received the item back, please allow 24- 48 hours for us to process your refund. Please allow 3-7 business days for the refund to clear in your account.
Other policies
VAT Duty & Import Fees
Items delivered to the UK (including digital goods or services)Value Added Tax (VAT) generally applies to purchases by UK consumers, and prices on eBay.co.uk are shown inclusive of VAT.
How VAT is calculatedVAT is calculated on the order total including item price, shipping, and any additional costs such as insurance.
The standard UK VAT rate is 20%, although reduced rates may apply to certain items as defined by the UK legislation.
Goods shipped to the UK from abroadEffective 1 January 2021, eBay is required to collect VAT on certain orders delivered to UK addresses:
Orders up to £135 sent from outside the UKOrders of any value where the item is located in the UK, but the seller is not a UK seller
For higher value items, VAT and duties are also likely to apply. However, VAT on purchases valued at over £135 will be payable directly to the UK customs authorities by the buyer.
Goods shipping between EU countriesIf the item is being sent from one EU country to another EU country, customs duty is not applied but buyers will still need to pay VAT. As of 1 July 2021, VAT rates are based on the delivery country of the goods.
Items delivered to the US – sales taxTax laws vary between states, and sales tax may be required to be collected by the seller, collected by eBay, or paid directly by the buyer. If your delivery address is in one of the US states where either the seller or eBay is required to charge sales tax, the tax will be included in the order total at checkout.
If the item is being sent from outside the US, the recipient may have to pay duty and customs processing fees.
Items delivered to Australia or New Zealand – Goods and Services Tax (GST)eBay is required to collect GST on orders up to AU $1,000 imported into Australia. Youll see the GST included in your order total at checkout.
If GST was collected, you can view and download a tax invoice from the Order details page in your Purchase history.
GST on purchases valued at over AU $1,000 is generally collected at the Australian or New Zealand border. The recipient may need to pay GST as part of clearing the package through customs.
Items delivered to other countriesIf you have an order delivered to an address outside of the UK or EU, local consumer tax and/or customs duty may apply. eBay may be responsible for collecting the tax, or the parcels recipient may need to pay these as part of clearing the parcel through customs.
